Can I change my shipping address after I've finished checking out?
You’ll be able to change your shipping information using your survey link until Q4 of 2023. We’ll let you know the exact dates with an update on our Kickstarter later in the year!
Last updated: May 21, 2023 21:41
My international shipping is too high for a sticker sheet, can I change my pledge?
All orders with physical reward items will come with all the rewards you backed, with the addition of a free KS Exclusive Ais Postcard and TOUCHSTARVED themed Enamel Key Tag.
If you are an international backer with only stickers as a physical item, and you’d like to opt out of your rewards for this tier, please message us at [email protected]. At this time, we are only able to reduce the sticker pledges of international backers to digital-only!
Last updated: June 02, 2023 13:21
When will I get my rewards?
Current Fulfillment Calendar
⬥TOUCHSTARVED Base Game - Q4 2025
⬥Physical Rewards (EXLUDING Artbook) - Q1 2024
⬥Artbook - Q1 2026
⬥Digital Rewards - Q2 2023 - Q1 2024, release dates will vary depending on readiness of digital files
Last updated: May 26, 2023 14:50
What are the base prices for shipping?
Smaller packages:
US: $8+
Canada: $18+
Overseas/International: $22+
Larger packages (such as artbooks):
US: $10+
Canada: $25+
Overseas/International: $30+
Last updated: May 30, 2023 11:58
Current Estimated Shipping Date: September 2024
✦ Packaging period will last for 4 weeks, August 27-Sept 24
✦ You will receive tracking information when your shipment is ready to be packaged.
✦ Shipping Speed: 2-5 business days for US domestic, 2-4 weeks non US international after carrier has received package.
✦ International customers are responsible for paying any VAT/duties on packages.
✦ If you have purchased an artbook with your order, your art book will be fulfilled in 2026 after our game has been completed. Two-part shipping orders will receive all other physical items in the 2024 shipment.
✦ QUESTIONS? Please contact us at [email protected] if you have any question or concerns with your order.
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Please refer to Kickstarter's Terms of Use https://www.kickstarter.com/terms-of-use
Project Creator's Refund Policy
All funds collected through Kickstarter and BackerKit are final, we do not accept refunds or exchanges.
We do not accept requests for the cancellation of orders or the return of items unless the item you purchased is defective or incorrect upon our confirmation. If you receive a defective or incorrect item, please contact us at [email protected]. To be eligible for a return, your item must be unused and in the same condition that you received it. We do not accept defective or incorrect item refunds 14 days after you've received the items.
Customers are responsible for all return mail and additional delivery fees if the shipping address provided is incorrect and the package fails to be delivered to the correct address.